12th Annual WealthBriefing Tech & Ops Report 2024 - Survey (5 minutes to fill in)

This 12th edition examines the key operational challenges that firms are looking to solve with new technologies or outsourced services. Take part in building a picture of where the industry and your firm stands on topics such as investment and adoption of new technology, including AI, robotics and machine learning, and benchmark against operational trends, efficiencies and outsourced trading. Thank you for your time!

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What is your job title or area of responsibility?
What is the location of the institution being represented?

What is the location of the institution being represented? UK Switzerland Europe (excl. UK, Switzerland) North America Asia-Pacific MENA Latin-America Africa Other Other
Which region in Asia-Pacific

Which region in Asia-Pacific Australia Japan Singapore Other Other
Which region in North America

Which region in North America Canada United States Other Other
What type of institution is being represented?

What type of institution is being represented? Private Bank Wealth Manager Asset Manager Private Client Stockbroker Fund Manager Single Family Office Multi-Family Office Service Provider Other Other
What is the overall AUM of the institution (in USD)?

What is the overall AUM of the institution (in USD)? ≤$50M $51-100mn $101–250mn $251-500mn $501mn-1bn $1bn-$5bn $5bn-$15bn >$15bn Not applicable

Please respond to the following questions using a scale from 1 to 7, where 1 is very poor/low, 4 is average/acceptable and 7 is excellent/ high.
	1	2	3	4	5	6	7
How would you describe the automation/efficiency in the firm's operating model?	How would you describe the automation/efficiency in the firm's operating model?1	How would you describe the automation/efficiency in the firm's operating model?2	How would you describe the automation/efficiency in the firm's operating model?3	How would you describe the automation/efficiency in the firm's operating model?4	How would you describe the automation/efficiency in the firm's operating model?5	How would you describe the automation/efficiency in the firm's operating model?6	How would you describe the automation/efficiency in the firm's operating model?7
How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?1	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?2	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?3	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?4	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?5	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?6	How would you rate the overall quality of data at the firm (reliability, timeliness, accessibility)?7
How efficient is the institution's management and use of custodial client data?	How efficient is the institution's management and use of custodial client data?1	How efficient is the institution's management and use of custodial client data?2	How efficient is the institution's management and use of custodial client data?3	How efficient is the institution's management and use of custodial client data?4	How efficient is the institution's management and use of custodial client data?5	How efficient is the institution's management and use of custodial client data?6	How efficient is the institution's management and use of custodial client data?7
Across the business, how digitised is the institution at this point in time?	Across the business, how digitised is the institution at this point in time?1	Across the business, how digitised is the institution at this point in time?2	Across the business, how digitised is the institution at this point in time?3	Across the business, how digitised is the institution at this point in time?4	Across the business, how digitised is the institution at this point in time?5	Across the business, how digitised is the institution at this point in time?6	Across the business, how digitised is the institution at this point in time?7
How would you describe the institution’s approach to managing overall operational risk?	How would you describe the institution’s approach to managing overall operational risk?1	How would you describe the institution’s approach to managing overall operational risk?2	How would you describe the institution’s approach to managing overall operational risk?3	How would you describe the institution’s approach to managing overall operational risk?4	How would you describe the institution’s approach to managing overall operational risk?5	How would you describe the institution’s approach to managing overall operational risk?6	How would you describe the institution’s approach to managing overall operational risk?7
How would you describe the institution’s approach to outsourcing non-core processes and applications?	How would you describe the institution’s approach to outsourcing non-core processes and applications?1	How would you describe the institution’s approach to outsourcing non-core processes and applications?2	How would you describe the institution’s approach to outsourcing non-core processes and applications?3	How would you describe the institution’s approach to outsourcing non-core processes and applications?4	How would you describe the institution’s approach to outsourcing non-core processes and applications?5	How would you describe the institution’s approach to outsourcing non-core processes and applications?6	How would you describe the institution’s approach to outsourcing non-core processes and applications?7
How would you describe the institutions’ approach to outsourcing core processes and applications?	How would you describe the institutions’ approach to outsourcing core processes and applications?1	How would you describe the institutions’ approach to outsourcing core processes and applications?2	How would you describe the institutions’ approach to outsourcing core processes and applications?3	How would you describe the institutions’ approach to outsourcing core processes and applications?4	How would you describe the institutions’ approach to outsourcing core processes and applications?5	How would you describe the institutions’ approach to outsourcing core processes and applications?6	How would you describe the institutions’ approach to outsourcing core processes and applications?7
How would you describe the institution’s approach and readiness to managing cybersecurity?	How would you describe the institution’s approach and readiness to managing cybersecurity?1	How would you describe the institution’s approach and readiness to managing cybersecurity?2	How would you describe the institution’s approach and readiness to managing cybersecurity?3	How would you describe the institution’s approach and readiness to managing cybersecurity?4	How would you describe the institution’s approach and readiness to managing cybersecurity?5	How would you describe the institution’s approach and readiness to managing cybersecurity?6	How would you describe the institution’s approach and readiness to managing cybersecurity?7
How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?1	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?2	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?3	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?4	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?5	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?6	How would you describe the institution’s approach to the use of AI, big data, blockchain and other disruptive new technologies?7

Comments
Has the institution incorporated or plan to incorporate ESG into its investment process?

Has the institution incorporated or plan to incorporate ESG into its investment process? Not part of the investment process and not planned to be Waiting to see how demand evolves before incorporating it Plans are in motion to incorporate ESG ESG fully embedded, but the process could be improved A leading ESG investment process is in place Other Other
If ESG has been incorporated, can you describe how and in which areas within the institution it has been embedded and how it is tracked? Is there a reporting mechanism in place?
Which of these asset classes are you offering to your clients?

Which of these asset classes are you offering to your clients? Cash or Money Market Instruments Commodities Cryptocurrencies Currencies Digital Assets Equities Financial Derivates Fixed Income Futures Loans Private Debt Private Equity Real Estate Other (Please describe) Other (Please describe)

There is an increased volatility in economies in the market. Please respond using a scale from 1 to 7, where 1 is low, 4 is neutral and 7 is high?
	1	2	3	4	5	6	7
To what degree can you see this impacting a change in the asset class mix or investment strategy.	To what degree can you see this impacting a change in the asset class mix or investment strategy.1	To what degree can you see this impacting a change in the asset class mix or investment strategy.2	To what degree can you see this impacting a change in the asset class mix or investment strategy.3	To what degree can you see this impacting a change in the asset class mix or investment strategy.4	To what degree can you see this impacting a change in the asset class mix or investment strategy.5	To what degree can you see this impacting a change in the asset class mix or investment strategy.6	To what degree can you see this impacting a change in the asset class mix or investment strategy.7

In your opinion, how important is technology for the institution in achieving the following (using a scale from 1 to 7, where 1 is not very important and 7 is very important)?
	1	2	3	4	5	6	7
Reducing overhead operational costs	Reducing overhead operational costs1	Reducing overhead operational costs2	Reducing overhead operational costs3	Reducing overhead operational costs4	Reducing overhead operational costs5	Reducing overhead operational costs6	Reducing overhead operational costs7
Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)1	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)2	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)3	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)4	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)5	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)6	Reducing risk involved in daily operations (data, KYC, cybersecurity, fraud, etc.)7
Improving productivity	Improving productivity1	Improving productivity2	Improving productivity3	Improving productivity4	Improving productivity5	Improving productivity6	Improving productivity7
Enhancing the advisor experience	Enhancing the advisor experience1	Enhancing the advisor experience2	Enhancing the advisor experience3	Enhancing the advisor experience4	Enhancing the advisor experience5	Enhancing the advisor experience6	Enhancing the advisor experience7
Driving efficiencies	Driving efficiencies1	Driving efficiencies2	Driving efficiencies3	Driving efficiencies4	Driving efficiencies5	Driving efficiencies6	Driving efficiencies7
Improving the client experience	Improving the client experience1	Improving the client experience2	Improving the client experience3	Improving the client experience4	Improving the client experience5	Improving the client experience6	Improving the client experience7
Meeting regulatory demands	Meeting regulatory demands1	Meeting regulatory demands2	Meeting regulatory demands3	Meeting regulatory demands4	Meeting regulatory demands5	Meeting regulatory demands6	Meeting regulatory demands7
Enabling proposition change	Enabling proposition change1	Enabling proposition change2	Enabling proposition change3	Enabling proposition change4	Enabling proposition change5	Enabling proposition change6	Enabling proposition change7

Technology is changing the way the industry operates at all levels, including roles, jobs and career prospects. Please respond using a scale from 1 to 7 (where 1 is very negatively, 4 is neutral, and 7 is very positively).
	1	2	3	4	5	6	7
In your opinion, how is technology impacting careers and future roles within the industry?	In your opinion, how is technology impacting careers and future roles within the industry?1	In your opinion, how is technology impacting careers and future roles within the industry?2	In your opinion, how is technology impacting careers and future roles within the industry?3	In your opinion, how is technology impacting careers and future roles within the industry?4	In your opinion, how is technology impacting careers and future roles within the industry?5	In your opinion, how is technology impacting careers and future roles within the industry?6	In your opinion, how is technology impacting careers and future roles within the industry?7

How do you see the institution's technology budget change over the next three years?

How do you see the institution's technology budget change over the next three years? Decrease significantly Decrease moderately It will stay flat Increase moderately Increase significantly Other Other
Please explain.

In which of the following technologies is your business prioritising investment within the next 12 months. Please rank the following in descending order where 1 = highest priority.
	1 (highest priority)	2	3	4	5	6	7 (lowest priority)
Core banking system/platform	Core banking system/platform1 (highest priority)	Core banking system/platform2	Core banking system/platform3	Core banking system/platform4	Core banking system/platform5	Core banking system/platform6	Core banking system/platform7 (lowest priority)
Investment/portfolio management system	Investment/portfolio management system1 (highest priority)	Investment/portfolio management system2	Investment/portfolio management system3	Investment/portfolio management system4	Investment/portfolio management system5	Investment/portfolio management system6	Investment/portfolio management system7 (lowest priority)
Order and execution management platform	Order and execution management platform1 (highest priority)	Order and execution management platform2	Order and execution management platform3	Order and execution management platform4	Order and execution management platform5	Order and execution management platform6	Order and execution management platform7 (lowest priority)
Onboarding solution/CLM	Onboarding solution/CLM1 (highest priority)	Onboarding solution/CLM2	Onboarding solution/CLM3	Onboarding solution/CLM4	Onboarding solution/CLM5	Onboarding solution/CLM6	Onboarding solution/CLM7 (lowest priority)
Client facing tech eg. portal/website/mobile app	Client facing tech eg. portal/website/mobile app1 (highest priority)	Client facing tech eg. portal/website/mobile app2	Client facing tech eg. portal/website/mobile app3	Client facing tech eg. portal/website/mobile app4	Client facing tech eg. portal/website/mobile app5	Client facing tech eg. portal/website/mobile app6	Client facing tech eg. portal/website/mobile app7 (lowest priority)
CRM	CRM1 (highest priority)	CRM2	CRM3	CRM4	CRM5	CRM6	CRM7 (lowest priority)
Data platform/warehousing	Data platform/warehousing1 (highest priority)	Data platform/warehousing2	Data platform/warehousing3	Data platform/warehousing4	Data platform/warehousing5	Data platform/warehousing6	Data platform/warehousing7 (lowest priority)

Any other technology/ies to add to the previous question?

How well do each of the following technologies enable you to meet the goals of your business strategy?
	Hinders	Adequate	Enhances	NA
Core banking system/platform	Core banking system/platformHinders	Core banking system/platformAdequate	Core banking system/platformEnhances	Core banking system/platformNA
Investment/portfolio management system	Investment/portfolio management systemHinders	Investment/portfolio management systemAdequate	Investment/portfolio management systemEnhances	Investment/portfolio management systemNA
Order and execution management platform	Order and execution management platformHinders	Order and execution management platformAdequate	Order and execution management platformEnhances	Order and execution management platformNA
Onboarding solution/CLM	Onboarding solution/CLMHinders	Onboarding solution/CLMAdequate	Onboarding solution/CLMEnhances	Onboarding solution/CLMNA
Client facing tech eg. portal/website/mobile app	Client facing tech eg. portal/website/mobile appHinders	Client facing tech eg. portal/website/mobile appAdequate	Client facing tech eg. portal/website/mobile appEnhances	Client facing tech eg. portal/website/mobile appNA
CRM	CRMHinders	CRMAdequate	CRMEnhances	CRMNA
Data platform/warehousing	Data platform/warehousingHinders	Data platform/warehousingAdequate	Data platform/warehousingEnhances	Data platform/warehousingNA

Age

Age <29 30-44 45-60 >60